Return Policy

Thank you for ordering from the University Bookstore. Our proceeds are returned to the Division of Student Affairs and Campus Services as we are owned and operated by Western Kentucky University.


Textbook Returns Policy for Online Store Purchases

If you are not satisfied we'll do our best to make it right. Here is what you need to do:

1. Obtain a Return Authorization by calling 800-444-5155 and speaking with the textbook manager, Forrest Halford. (He will inform you of the details of the refund.) Do not send packages without a Return Authorization.

2. Ship the textbook(s) to
University Bookstore-WKU
Attn : Textbook Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042


Apparel / Insignia Returns Policy for Online Store Purchases

Clothing may be returned with receipt within thirty (30) business days for a full refund. Item(s) must be in original condition with price tags attached. If you are not satisfied we'll do our best to make it right. Here are the options available:

Exchanges: Contact us at 800-444-5155 or 270-745-3216 to ensure availability of replacement item(s). If there is an error on our part, we will replace your order with the corrected item(s) and send you a call tag for return shipping of incorrect item(s). If you request an exchange, you will be responsible for return shipping.

Returns (Refunds): Please note on your packing slip receipt the reason for your return. If the return is a result of an error on our part, we will refund the return shipping and credit you upon receipt of the item(s).

Ship the item(s) to:
University Bookstore-WKU
Attn : Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042


Refund Policy (Concerning All Refunds) 
  • A valid receipt is required for all refunds. No receipt, no refund.
  • All refunds will be administered the same as the original form of payment.

    IE: Visa charges will be credited back to the original VISA card.
  • Payments made by check will be refunded as cash after five (5) business days.
  • For University Bill payment deadlines visit:
    Office of the Bursar then click on: "Fee Payment Due Dates".

Textbook Refund Policy

  • No refunds during finals week.
  • FULL REFUND: Course materials (Textbooks, workbooks and CD sets) must be returned with receipt by the 7th business day for a full refund. After 7 business days, refunds on books for dropped classes must be returned with receipt within 2 days of dropping class, with a drop list from TopNet.
  • PARTIAL REFUND: Within 7 business days of purchase, textbooks MAY be refunded as follows: If a new book has any marks, names, highlighting, or any other damage, it MAY be refunded with receipt at the used book price, depending on condition.
  • During the above-mentioned refund period, shrinkwrapped books and CD sets must be returned in their original, unopened condition with receipt, for a full refund. If it has been opened, it will be refunded at used book price.
  • RECEIPT REQUIRED FOR ALL REFUNDS.
  • Textbook BuyBack is during regular store hours during finals week.
  • No refunds during finals week.

General Merchandise Refund Policy 
  • Trade Books and Study Aids
    There are no refunds on trade books, magazines, periodicals, study aids, bar charts, dictionaries or any other study aids or references guides.
  • Clothing
    Clothing may be returned with receipt within thirty (30) business days for a full refund. Item must be in original condition with price tags attached.
  • Supplies
    Supplies may be returned with receipt within seven (7) business days for a full refund. Items must be in original, unopened package.
  • Software & Electronics
    Unopened computer software, electronics: including calculators, ethernet cards and printer cartridges may be returned with receipt within seven (7) days for a full refund. There will be NO refunds on opened software, electronics, calculators, ethernet cards or printer cartridges. Defective merchandise must be returned to the manufacturer.